Letting the patients run the asylum doesn't work because we have never really tried letting the patients run the asylum. When you think about it, the incentives in a normal mental institution are all wrong. Keeping the people crazy is job security for the staff.
But I didn't come here to talk about real asylums, I want to talk about figurative asylums. Have they ever done longitudinal studies of giving workers more latitude? Do employees who are trusted to make decisions make better decisions than managers who don't know how to do the job in the first place?
While mail volumes and revenues are declining, postal managers are focusing on rearranging Managed Service Points. If you think of the Postal Service as a giant ship that takes a while to change course, like, say, the Titanic, then you could think of the MSP's as deck chairs.
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