Wednesday, October 19, 2011

I Know You Don't Listen To Me, But Do You Even Listen To Yourself?

I delivered a package the other day to a firearms dealer who was wearing a t-shirt emblazoned with this quote, "For the weapons of our warfare are not carnal, but mighty through God to the pulling down of strong holds;"

On Monday, one of the managers responsible for our route adjustments this fall gave us a lecture about customer service and meeting delivery standards. She said that during the summer we were customer service all-stars, but lately we're doing a terrible job meeting customer commitments. "What changed?" she asked.

I just read an article from the Anchorage Times from 1985. In it, carriers were saying that they had been ordered to curtail mail for the previous six weeks, and the managers interviewed said that there had been a storm in Seattle that had delayed mail one day and the carriers probably just didn't understand. The whole of human experience, and certainly this blog, could be, something stupid, followed by an infinite series of ditto marks.

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