Grammar Girl's (her link is right over there-->) episode today was about how to write a complaint letter. She doesn't specifically say not to compare the recipients to monkeys, but you can tell it's not what she would do. It might have helped if it had come a couple of days ago, but probably not. Her point was that you couldn't "get to yes" as easily if you were rude, which is fine, but monopolies don't get to yes, they tell you what yes is, and that you're going to like it. So, we'll bring you junk, SWS will haul it away, and all we need from you is your money.
A friend of mine told me recently that he suspected I wasn't above changing the facts if I thought it would make a better story. I was surprised to hear him say that since we've known each other more than twenty five years. At least, I was surprised to hear him say it now. I'm not saying it's true, mind you. Oscar Wilde has some aphorisms on that, buried in a long essay which apparently was the philosophical basis for the new movie The Invention of Lying. I couldn't say it better myself... or could I?